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Blue Canyon Hub

Privacy Policy

Your privacy matters to us at Blue Canyon Hub

Effective Date: March 7, 2024 | Last Updated: March 7, 2024

Information We Collect

Personal Information You Provide

When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Information Collected Automatically

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

Important: We never collect more personal information than necessary to provide our flower arrangement and delivery services. Your privacy is fundamental to how we operate our business.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Blue Canyon Hub respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We regard the protection of your personal data as a top priority and deploy suitable technical and organizational safeguards to guard it. This involves safe storage of data, encrypted exchanges, and restricted access to personal information inside our organization.

Secure Storage

Personal data is kept in protected systems with access controls and ongoing security monitoring.

Encryption

We encrypt sensitive data transmissions to shield information as it travels between your browser and our infrastructure.

Limited Access

Access to customer data is granted only to staff members who require it to deliver services.

Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold significant rights concerning your personal data. Depending on relevant laws, you may be entitled to view, update, erase, or limit how your information is used.

Access: Request a copy of the personal data we keep about you
Correction: Update or fix any inaccuracies in your data
Deletion: Ask for deletion of your data (subject to legal retention rules)
Restriction: Limit how we process your information in specific cases
Portability: Ask for transferring your data in a structured, widely used format

To exercise these rights, reach out using the contact details at the bottom of this policy. We will reply within a reasonable period as mandated by applicable law.

Data Retention

We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose for collection.

Typical Retention Periods:

  • Customer contact and order information: three years after last service interaction
  • Payment records: seven years for tax and accounting requirements
  • Website analytics data: about two years and two months for service improvement analysis
  • Marketing preferences: Until you unsubscribe or two years of inactivity

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies help us store your preferences and assess site performance.

You can adjust cookie preferences in your browser settings. Note that turning off some cookies may impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

This site may include links to external websites or services. This privacy policy covers only Blue Canyon Hub and our site. We are not accountable for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When notable changes occur, we will update the "Last Updated" date at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.

Contact Us About Privacy

Blue Canyon Hub Privacy Team
24 Blossom Lane, London
London, United Kingdom WC2E 9RH

Email: [email protected]
Phone: +44 20 7946 0123

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.